Proof of delivery for intangible or virtual goods or services
In the e-commerce world, there are two main possible routes: selling physical objects or selling virtual items and intangible services. In this second case we are talking about consulting, design, coding, coupon codes, gift cards, ebooks, online courses and any kind of downloadable content. In any commercial activity conflicts and claims could arise. Customers might state that they have not received the purchased product or service, and the seller needs to provide proof of delivery. The causes for this might be several, from customer carelessness to fraud. Sellers need to be protected against these possibilities. It is quite easy to produce proof of delivery (or proof of shipping) when we sell physical goods. Usually it consists in a tracking number or receipt from the post company. But when we talk about virtual…
